Refund and Return Policy

Your Satisfaction, Guaranteed

Our Commitment to Confidence in Every Purchase

At GiftAyntek LLC, we dedicate ourselves to providing the highest quality educational tools designed to inspire and challenge young minds. We stand behind the craftsmanship, safety, and educational value of every product we curate. Our Refund and Return Policy is a cornerstone of this promise—a clear, fair, and customer-centric framework designed to give you complete confidence when shopping with us. We understand that selecting the right learning resources is important, and we are committed to ensuring your satisfaction with every aspect of your purchase, from the moment of discovery to the unboxing experience and beyond.

This comprehensive document outlines the specific terms, conditions, and procedures for returns and refunds. We encourage you to read it thoroughly to understand your rights and our responsibilities. By making a purchase on giftayntek.store, you acknowledge and agree to the terms set forth in this policy.

Section 1: The GiftAyntek Satisfaction Guarantee

1.1. The Core of Our Guarantee

We offer a 30-Day Satisfaction Guarantee from the date of delivery for most items purchased directly from our official website. If you or your learner are not completely satisfied with a product, you may initiate a return within this period, subject to the conditions outlined below.

1.2. What This Guarantee Covers

This guarantee is designed to address concerns regarding:

  • Product defects in materials or workmanship.

  • Damage incurred during shipping.

  • Receipt of an incorrect item.

  • Genuine dissatisfaction with the product’s suitability for its intended educational purpose.

1.3. Building Long-Term Trust

This policy is not merely a transactional requirement; it is an extension of our educational mission. We believe that trust is essential in the relationship between an educator (whether a parent or teacher) and their resource provider. By offering a transparent and fair return process, we aim to remove risk from your exploration of advanced learning tools, allowing you to focus on finding the perfect resources to unlock potential.

Section 2: Eligibility Criteria for Returns & Refunds

For a return to be accepted and processed, the item must meet all the following conditions:

2.1. Timeframe

  • The return request must be initiated within 30 calendar days of the order’s delivery date, as confirmed by the carrier tracking information.

2.2. Product Condition

  • The item must be unused, unassembled, and in its original condition. It must show no signs of wear, tear, or modification.

  • All original packaging, parts, manuals, and accessories must be included and returned in a resalable state. This includes boxes, inserts, and any protective materials.

  • For items like science kits or art supplies, seals must be unbroken, and components must be fully intact and unused.

2.3. Documentation

  • You must provide your original order number and/or the email address used for the purchase.

  • A copy of the packing slip or order invoice is highly recommended.

2.4. Exclusions & Non-Returnable Items

To ensure safety, hygiene, and compliance with regulations, the following categories of products are FINAL SALE and cannot be returned or refunded:

  • Personalized or Custom-Made Items: Any product that has been specifically customized, engraved, or assembled to your specifications.

  • Digital Products & Downloads: This includes instantly accessible digital content, lesson plans, or software licenses.

  • Opened or Used Software/Media: Products where the license key has been revealed or media has been unsealed.

  • Sanitary & Safety Items: Products where hygiene is paramount and cannot be verified after leaving our possession.

  • Clearance or “Final Sale” Items: Any product explicitly marked as “Clearance,” “Final Sale,” or “As-Is” on the product page at the time of purchase.

Section 3: Step-by-Step Return Process

To ensure a smooth and efficient return, please follow these steps carefully. Important: We strongly advise against returning any item without first contacting us and receiving a Return Merchandise Authorization (RMA) number.

Step 1: Initiate Your Return Request

  • Contact Method: Within the 30-day window, email our Customer Experience Team at dtquyen.llc@gmail.com.

  • Required Information: In your email, please include:

    • Your full name.

    • Your order number.

    • The product(s) you wish to return and the quantity.

    • A clear, detailed reason for the return.

    • Photographs of the item(s) and any damage or issue, if applicable. This is mandatory for claims of defective or incorrect items.

Step 2: Receive Your RMA Instructions

  • Our team will review your request within 1-2 business days.

  • If approved, we will email you a Return Merchandise Authorization (RMA) number and specific instructions, including the correct return shipping address.

  • Do not ship returns to our corporate mailing address in St. Petersburg. Returns sent without an RMA or to an incorrect address may be significantly delayed or lost, and we cannot be responsible for them.

Step 3: Package and Ship the Item

  • Securely repackage the item in its original packaging, including all accessories and documentation.

  • Clearly write the RMA number on the outside of the shipping box.

  • We recommend using a trackable and insured shipping service (e.g., USPS, FedEx, UPS). You are responsible for the return shipping costs and for the item until it is received at our returns center. We cannot be held liable for items lost or damaged in transit back to us.

  • Retain your proof of postage/shipping receipt until the refund is complete.

Step 4: Our Inspection & Completion

  • Once received, our returns team will inspect the item to ensure it meets our eligibility criteria (unused, original packaging, etc.).

  • This inspection process typically takes 3-5 business days after the package arrives.

Section 4: Refund Methods & Timelines

4.1. Approved Returns

  • Refund Amount: Upon successful inspection, we will issue a refund for the original purchase price of the returned item(s).

  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where we sent an incorrect or defective item.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards processed via Stripe, Apple Pay, and Google Pay.

  • Refund Timeline:

    • Processing Time: Please allow 3-5 business days for our system to process the refund after approval.

    • Bank/Card Issuer Posting: Once processed, the time it takes for the refund to appear on your account statement depends on your financial institution’s policies. This can typically take 5-10 additional business days.

4.2. Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged item:

  • Contact us immediately (within 48 hours of delivery is ideal) at dtquyen.llc@gmail.com with photos and a description.

  • We will arrange for a prepaid return shipping label or provide other instructions at our expense.

  • Upon receipt of the faulty item, we will promptly ship out the correct replacement product (subject to availability) or process a full refund, including any original shipping charges.

4.3. Non-Approved Returns

  • If a returned item does not meet our eligibility criteria (e.g., used, missing parts, sent after 30 days), we reserve the right to:

    • Return the item to you at your expense, or

    • Issue a partial refund reflecting the diminished value of the product, or

    • Decline the refund. You will be notified via email of the reason.

Section 5: Special Circumstances & Exchanges

5.1. Direct Exchanges

We primarily handle exchanges by processing a return for a refund and then a new purchase for the desired item. This is the most efficient way to ensure you receive any applicable discounts or promotions on the new item and get your replacement quickly.

  • If you wish to exchange for a different item, please indicate this in your initial return request email.

  • You can place a new order for the desired item at any time. To avoid being without a product, we suggest placing the new order once your return is approved.

5.2. International Returns

  • Customers returning items from outside the United States are responsible for:

    • All return shipping costs, duties, and taxes.

    • Ensuring the product complies with all export/import regulations for the return.

  • We strongly recommend using a tracked international courier service and declaring the contents as “Returned Goods” with a low value to minimize customs fees.

  • The refund will be for the product cost only, minus any international transaction fees we cannot recover.

5.3. Lost or Stolen Packages

GiftAyntek LLC is not responsible for packages lost or stolen after the carrier has confirmed delivery to the address provided during checkout. Please ensure your shipping address is accurate and secure. For high-value orders, we encourage selecting signature confirmation at checkout if available.

Section 6: Definitions & Important Disclaimers

  • Business Day: A Monday through Friday, excluding U.S. federal holidays.

  • Original Condition: The state of the product and its packaging as it was when shipped from our fulfillment center, with all protective films, tags, and ties intact.

  • Delivery Date: The date recorded by the shipping carrier as the day the package was delivered or made available at the destination address.

  • Policy Updates: GiftAyntek LLC reserves the right to update, amend, or modify this Refund and Return Policy at any time without prior notice. The policy in effect at the time of your purchase will govern that transaction.

  • Dispute Resolution: Any disputes related to returns or refunds will be handled in good faith through our customer service channels. Our goal is always a fair and amicable resolution.

Section 7: Contact for Return Assistance

For any questions regarding this policy or to initiate a return, our dedicated team is here to help.

GiftAyntek LLC Customer Experience Team

  • Email: dtquyen.llc@gmail.com

  • Phone: +84 981 157 314 (Mon-Fri, 9 AM – 6 PM ET)

  • Website: giftayntek.store

We thank you for choosing GiftAyntek LLC as your trusted partner in educational exploration. We are confident in the quality of our products and stand by this policy to ensure your peace of mind and complete satisfaction.